INBOUND CUSTOMER SERVICE ADVISOR
NO COLD CALLING
IMMEDIATE INTERVIEWS AND STARTS £17,000 + BONUS - £25,000 OTE
29 DAYS HOLIDAY, BONUS, STAFF HOLIDAY INCENTIVES
Get Recruited are supporting our client who are a hugely successful, market leading business in Manchester. They are looking to recruit a number of Inbound Customer Service Advisors to their nationally recognised, and expanding business.
Customer Service Advisors receive a great package with a £17,000 salary and bonuses based on KPI's, taking overall earnings to £25,000 per year. This role will be dealing with customers regarding new and current applications. You will be liaising with brokers to come to the final outcome of the application. You will be required to engage with existing customers and fact find to ascertain application relevance. You will also handle and deliver administrative duties within customer operation effectively and efficiently.
Duties to include:
Manage customer queries using professional communication skills
Actively listen to ensure the customer's situation is fully understood.
You will ensure all relevant customer documents are received in a timely manner and are then validated against the application requirements.
Ensure an exceptional service is delivered at all times to customers
Quickly assess the needs of the customer in the first initial point of contact - First Call Resolution
Ensure customer engagement throughout
Rewards and Benefits:
Holiday Incentive scheme
Uncapped Commission Structure
Full / Ongoing Training
Unlimited Progression Opportunities
Experience / Skills
Experience of at least 6 months within a contact centre A customer focused approach
Can do Attitude
Experience of working towards targets
Previous use of a dialler system
Tenacity to achieve results
Apply now to be considered for this excellent opportunity for great earning potential, with a great business that offers a long term career. Interviews and starts are immediate!