INBOUND CUSTOMER SERVICE ADVISOR

/INBOUND CUSTOMER SERVICE ADVISOR
Jamie Westcott Published: August 25, 2017
Location
Stretford, Greater Manchester
Job Type

Description

INBOUND CUSTOMER SERVICE ADVISOR

STRETFORD

NO COLD CALLING

IMMEDIATE INTERVIEWS AND STARTS £17,000 + BONUS - £25,000 OTE

29 DAYS HOLIDAY, BONUS, STAFF HOLIDAY INCENTIVES

Company

Get Recruited are supporting our client who are a hugely successful, market leading business in Manchester. They are looking to recruit a number of Inbound Customer Service Advisors to their nationally recognised, and expanding business.

Customer Service Advisors receive a great package with a £17,000 salary and bonuses based on KPI's, taking overall earnings to £25,000 per year. This role will be dealing with customers regarding new and current applications. You will be liaising with brokers to come to the final outcome of the application. You will be required to engage with existing customers and fact find to ascertain application relevance. You will also handle and deliver administrative duties within customer operation effectively and efficiently.

Duties to include:

Manage customer queries using professional communication skills

Actively listen to ensure the customer's situation is fully understood.

You will ensure all relevant customer documents are received in a timely manner and are then validated against the application requirements.

Ensure an exceptional service is delivered at all times to customers

Quickly assess the needs of the customer in the first initial point of contact - First Call Resolution

Ensure customer engagement throughout

Rewards and Benefits:

Holiday Incentive scheme

Pension scheme

Uncapped Commission Structure

Full / Ongoing Training

Unlimited Progression Opportunities

Experience / Skills

Experience of at least 6 months within a contact centre A customer focused approach

Can do Attitude

Experience of working towards targets

Previous use of a dialler system

Tenacity to achieve results

Apply now to be considered for this excellent opportunity for great earning potential, with a great business that offers a long term career. Interviews and starts are immediate!

Apply
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