CUSTOMER SERVICE ADVISOR - INSURANCE
BASED IN MACCLESFIELD
£19,000 - £23,000 plus £600 Monthly Bonus
*****IMMEDIATE STARTS AVAILABLE*****
Get Recruited is exclusively recruiting on behalf of a leading businesss located in the heart of Cheshire. This is truly an amazing company based in state of the art offices with great facilities on site. The company has taken offices space to grow the operation by 20 people and therefore you will be working for an organisation with a true vision for growth.
They are now looking for FCA/Regulated Customer Service Advisor
This is a fantastic opportunity for a Customer Service Advisor to work for an outstanding business in Macclesfield. The role provides a professional Customer Service approach by liaising with customers.
- Liaise with clients chasing financial documents and forms ensuring the customer acts quickly.
- Take responsibility for processing orders with efficiency, ensuring all facts are obtained before a decision is made.
- Chasing customer information.
- Meeting service level agreements and Ensuring that a consistently high level of service is provided
- Review completed claim forms from customers.
- Answering customer telephone queries
- Managing post, emails and photocopying administrative duties.
- Entering data and updating personal details of customers and setting / updating reserves into bespoke
- Ensure all administrative and audit procedures are complied with FCA system.
- Working within a team.
Key Skills & Experience:
- Previous Customer Service/ Sales experience of working with a Financial Services, Pension, Savings, investments, Mortgages, Insurance, Mobile Phones, Quality SME or sales for a corporate Company
- Ensuring compliance with the requirements of the Company, the FCA and other regulatory organisations
- Must be an experienced driven person
- Must have Customer service experience
- Effective communication skills both written
The suitable candidate must have previous Banking, Pension, Savings, Insurance, Claims, Financial, Loans, Pension, Credit Card, Customer Service in a Financial Services with a background ideally in discussing Finance products to customers.