CUSTOMER SERVICE ADVISOR

/CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR

Jamie Westcott
    Published
    May 11, 2018
    Location
    Edinburgh
    Job Type

    Description

    CUSTOMER SERVICE ADVISOR

    EDINBURGH

    £21,000 - £22,000 - OTE £30,000

    4% PENSION, BONUS, FLEXIBLE HOURS, LIFE ASSURANCE

    PERFECTLY LOCATED IN THE CITY CENTRE IN BEAUTIFULLY DESIGNED OFFICES

    THE ROLE:

    To provide a high level of customer support by ensuring all queries are responded to in an efficient, professional and timely manner.

    KEY ROLES AND RESPONSIBILITIES:

    • Develop creative pitches and propositions aimed at specific industry sectors
    • Proactively follow up leads generated from canvassing by the Business Development Managers
    • Use of initiative to identify and follow up opportunities with companies who are not already on the database
    • Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
    • Work closely with the marketing team to achieve objectives
    • Support company events with Marketing where required
    • Liaise effectively with all departments to ensure customer requirements are met.
    • Contribute to the team performance

    PERSON SPECIFICATION:

    Knowledge, Skills, Experience:

    • Computer literate/keyboard skills
    • At least 1-2 years working within a similar environment preferably in a proactive telemarketing role.
    • Excellent telephone skills
    • High degree of accuracy
    • Demonstrated ability to manage workload and prioritise issues
    • Ability to build strong working relationships (internal/external)
    • Excellent communication skills - verbal and written
    • Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation.
    Apply
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    2018-05-11T15:50:01+00:00
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