Customer Service Administrator
Crewe
£23,000 to £28,000 + Great Benefits
*Flexible Start / Finish Options Available // Immediate Interview Available*
Are you ready to join an exceptional team that makes a positive impact on people's lives?
We're supporting a leading business located in the Crewe area that is currently seeking a Customer Service Administrator to support their dynamic sales team and provide exceptional customer service to clients.
As a Customer Service Administrator, you'll be responsible for administering customer orders, adding them to the system and arranging dispatch. You'll be interacting with internal departments and customers, to ensure a smooth customer journey.
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
- As Customer Service Administrator, you'll be working closely with Operations Manager and Sales Manager to provide first class customer service and administration support.
- Handling product and order enquiries via the website and email, providing a prompt response to customers.
- Answering inbound customer enquiries relating to orders already in process and providing updates
- Sending product information catalogues to business customers via post and email
- Processing orders onto the system and providing customers updates on delivery lead times.
- Providing support to the external sales team by providing pricing, quotes, product information and processing orders
- Ensuring customer records are up to date and that contracts are stored correctly.
- Monitoring customer orders accurately and ensure their efficient dispatch.
THE PERSON:
- Must have experience in an Administrator position where you've had contact with customers. Naturally, we're open to considering candidates who comes from positions such as; Customer Service Administrator, Sales Support Admin, Sales Administrator or General Admin
- Confident communicator who can communicate with internal departments and customers with ease.
- An excellent attention to detail and an individual who is highly organised is essential.
- Confident around typical Microsoft programs such as Word, Excel and Outlook
TO APPLY:
Please send your CV for Customer Service Administrator position via the advert for immediate consideration.
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