Customer Service Administrator

Location Livingston
Discipline: Commercial
Job type: Permanent
Salary: £22000.00 - £25000.00 per annum + Excellent Benefits + Progression
Contact name: Chloe Marsh

Job ref: BBBH87435_1664959227
Published: over 1 year ago
Startdate: ASAP

CUSTOMER SERVICE ADMINISTRATOR

LIVINGSTON

UP TO £25,000 + GREAT BENEFITS

THE OPPORTUNITY:

We're exclusively supporting a leading company located in Livingston that is looking to expand their operation due to the continued growth of the business.

As a Customer Service Administrator, you'll be responsible for speaking within professional business customers about their orders, processing orders, liaising with suppliers, delivery couriers, lost/damaged orders and returns. Updating systems internally and handling administration tasks.

This is the ideal opportunity for a driven individual who wants to be part of a progressive business where you can build a long-term career.

THE CUSTOMER SERVICE ADMINISTRATOR ROLE:

  • As a Customer Service Administrator, you'll be responsible for speaking with professional business customers
  • Accurately processing customer orders on the system
  • Liaising with customers about their orders and chasing delivery couriers to locating missing orders
  • Administering re-orders, returns and refunds
  • Providing high levels of customer service to ensure repeat business and retention of the customer relationship
  • Liaising with multiple internal departments and with external suppliers
  • Updating and maintaining the internal systems

THE PERSON:

  • Good experience of Customer Service and/or Administration within an office based/telephone-based environment
  • Confident communication skills with the ability to build relationships over the telephone with existing customers and suppliers
  • Highly organised individual
  • Computer literate with MS Office
  • A driven individual who wants to progress with a forward-thinking company

TO APPLY:

Please send your CV for the Customer Service Administrator position via the advertisement for immediate consideration.

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