1st Line Support

/1st Line Support

1st Line Support

Ruby Melling
    Published
    November 7, 2018
    Location
    Clayton West, West Yorkshire
    Category
    Job Type

    Description

    1st LINE SUPPORT ADMINISTRATOR

    KIRKLEES, BRADFORD

    UP TO £20K + BENEFITS + PROGRESSION

    THE OPPORTUNITY:

    I am currently recruiting for my client based in Kirklees, Bradford for a 1st Line Support Administrator to join them on a full time, permanent basis.

    This is an extremely rare and exciting opportunity to a well-known company who are the market leader within their industry.

    The role requires a flexible attitude to provide IT helpdesk and IT related projects to the two departments. You will have a great opportunity to build a broad level of experience quickly and kick start an IT career within both a busy IT department and Production administration office.

    RESPONSIBILITIES:

    • Providing 1st Line support to end users.
    • Logging and Keeping track of support cases and escalating as required.
    • Undertake the Migration of desktop systems.
    • Hardware - Fix or Replacement.
    • Assisting with administration tasks associated with good record keeping.
    • Assisting with product database maintenance.

    THE PERSON:

    • Previous experience within a similar role dealing 1st line support
    • Excellent communication skills and telephone manner
    • Work experience (1 to 2 years ideally) in an IT Department or manufacturing admin office.
    • Knowledge of Microsoft desktop Operating systems.
    • Knowledge of network environments.
    • Knowledge / experience of ERP systems.
    • Excellent communication and organisational skills.
    • Strong problem solving, troubleshooting and analytical skills.
    • Ability to produce well written reports.
    • Willingness to learn.

    ABOUT THE BENEFITS:

    • £17,000 - £20,000 per annum depending on experience
    • Free parking
    • Healthcare scheme
    • Auto Enrolment/Pension

    TO APPLY:

    To please send your CV for immediate consideration.

    Good Luck!

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